Question 1

How do I create a KhelPoint account?

Accepted Answer

Download the KhelPoint app or visit khelpoint.com → Click "Sign Up" → Choose email or social login (Google/Apple) → Enter name, email, phone → Verify OTP → Set password → Accept terms → Account created!

Question 2

What's the minimum age requirement?

Accepted Answer

You must be at least 18 years old to use KhelPoint.

Question 3

Can I sign up with Google or Apple?

Accepted Answer

Yes! Click "Sign up with Google" or "Sign up with Apple" → Grant permission → We pull your email and name → Complete profile → Done! Social login is faster than email signup.

Question 4

What information do I need to provide?

Accepted Answer

Email address, phone number (verified with OTP), full name, password. That's the minimum. You can add photo/bio later.

Question 5

Is email verification required?

Accepted Answer

Not immediately, but you'll need to verify email to complete certain features (refunds, withdrawal of KP Coins, etc.).

Question 6

How do I verify my phone number?

Accepted Answer

During signup, we send OTP to your phone. Enter the 6-digit code to verify.

Question 7

What are password requirements?

Accepted Answer

Minimum 8 characters. Recommended: Mix of uppercase, lowercase, numbers, special characters for security.

Question 8

How do I reset my password?

Accepted Answer

Click "Forgot Password" on login → Enter email → We send reset link → Click link → Set new password → Login with new password.

Question 9

How long is the password reset link valid?

Accepted Answer

24 hours. After that, you need to request a new link.

Question 10

Can I use the same password on multiple accounts?

Accepted Answer

You can, but we don't recommend it. Each account should have a unique password for security.

Question 11

Why am I locked out of my account?

Accepted Answer

Multiple failed login attempts trigger lockout for 30 minutes (security feature). Try again later or use "Forgot Password" to reset.

Question 12

Do you offer two-factor authentication (2FA)?

Accepted Answer

Yes! Go to Account Settings → Security → Enable 2FA → Choose SMS or authenticator app → Confirm. We recommend 2FA for added security.

Question 13

How do I update my profile information?

Accepted Answer

Go to Account Settings → Profile → Edit name, email, phone, bio, photo → Save. Changes take effect immediately.

Question 14

Can I change my email address?

Accepted Answer

Yes! Account Settings → Privacy & Security → Email → Verify old email → Enter new email → Verify new email → Updated!

Question 15

Can I change my phone number?

Accepted Answer

Yes! Account Settings → Privacy & Security → Phone → Verify with OTP → Enter new number → Verify OTP → Done!

Question 16

How do I upload a profile picture?

Accepted Answer

Account Settings → Profile → Upload Photo → Select from gallery or take photo → Crop/adjust → Save.

Question 17

What file formats are supported for profile photo?

Accepted Answer

JPG, PNG, WebP. Max size: 5MB. Recommended: 500x500 pixels for best quality.

Question 18

Can I add a bio/about me section?

Accepted Answer

Yes! Account Settings → Profile → Bio → Add up to 250 characters → Save. This helps vendors know you better.

Question 19

Will I need to verify my identity?

Accepted Answer

For most bookings, no. But if we detect unusual activity, we may ask for ID verification. You can also voluntarily verify for badge.

Question 20

How does identity verification work?

Accepted Answer

Upload photo ID (passport, national ID, driver's license) → We verify authenticity → Blue "Verified" badge appears on profile.

How can we help?

Account Management

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Payment Methods

KP Coins - In-App Currency

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Reviews & Ratings

Support & Customer Service

Notifications & Communication

Favorites & Wishlist

Security & Privacy

Technical & App